Returns & Refunds Policy

We want you to feel confident and happy with your purchase from Your Home, Naturally. If there’s a problem with your order, please get in touch with us as soon as possible so we can make it right.

🌿 Returns:
Due to the nature of our products, we do not accept returns unless an item is faulty or damaged. If you receive a damaged item, please contact us within 7 days of delivery with a photo and order details.

💰 Refunds:
If your order is cancelled due to stock availability or other reasons, you will receive a full refund. We reserve the right to cancel any order at our discretion, and in such cases, a full refund will be issued promptly.

📩 Need Help?
If you have any concerns about your order, please contact us at michelle@yourhomenaturally.co.nz and we’ll be happy to help.